Q: What’s the difference between the Aroma Edition and the Purity Edition? Can they be swapped?

A:

  • Aroma Edition: Inside it uses a short filter + aroma cartridge.

  • Purity Edition: Inside it uses one long filter.

  • Both editions look exactly the same from the outside — the only difference is the internal structure.

When replacing filters, the Aroma Edition can use a long filter to become the same as the Purity Edition.
Likewise, the Purity Edition can use a short filter + aroma cartridge to become the Aroma Edition.
This means you only need one shower head body, and you can switch between both modes freely.

Q2: How often should I replace the filters?

A:

  • Aroma Edition: Short filter + aroma cartridge should be replaced every 6–8 weeks.

  • Purity Edition: The long filter should be replaced every 10–12 weeks.
    The exact time depends on your household water usage and local water quality. If you notice reduced water flow or no aroma, it’s time to replace.

Q3: Is installation difficult? Do I need a plumber?

A:
Not at all.  Installation takes just a few minutes: unscrew your old shower head → screw on the Aquora shower head by hand. No tools and no plumber required.

Q4: Are the materials safe? Will there be any smell?

A:
Aquora shower heads are made of high-strength ABS with a stainless steel spray plate, durable and corrosion-resistant. Filters are made from carefully tested, non-toxic materials. Aroma cartridges use mild ingredients that release a light fragrance when water passes through — safe for daily use and suitable even for sensitive skin. Every product is quality checked before shipping.

Q5: Who is this shower head suitable for?

A:
Aquora is suitable for all households, especially:

  • People in Australia affected by hard water.

  • Anyone who cares about hair care and skin hydration.

  • Those who enjoy a relaxing spa-like aroma experience.

  • Families who want higher water quality standards.

Q6: Is the aroma cartridge safe?

A:
Yes. The aroma cartridge is made with safe materials and contains no harmful chemicals. The scent is mild, safe for the skin and respiratory system. If you don’t want fragrance, you can simply remove the aroma cartridge and keep only the filter inside.

Q7: Can I buy replacement filters or aroma cartridges separately?

A:
Absolutely. We offer replacement filters and aroma cartridges separately. You only need to keep the shower head body, making long-term use more economical.

Q8: How long does the shower head itself last?

A:
The shower head body is highly durable and can last 3–5 years or longer under normal use. Filters are consumables and need to be replaced regularly to maintain the best performance.

Q9: Do you provide after-sales support?

A:
Yes. Every Aquora purchase comes with:

  • 30-day money-back guarantee (return or exchange if not satisfied).

  • 1-year product warranty (covers quality issues such as leaks or cracks, excluding misuse).
    We want every customer to shop with peace of mind.

Q10: What about shipping and delivery times?

A:

  • Within Australia: usually 3–7 business days.

  • Free shipping on orders over $70.

  • Orders under $99: shipping cost is calculated at checkout.
    All orders include a tracking number for your convenience.

Q11: What payment methods do you support?

A:
We accept:

  • Credit / Debit cards

  • PayPal

  • Master card
    All transactions are encrypted for maximum security.

Q13: Will the Aquora shower head reduce my water pressure?

A:
No. The Aquora shower head is engineered with precision nozzles that maintain strong, even water flow. In fact, many users find the pressure feels more comfortable because the spray is finer and more consistent.

Q14: Does the filter remove chlorine and heavy metals?

A:
Yes. The filter is specifically designed for Australian tap water. It helps reduce chlorine, calcium, magnesium, and sediment, improving overall water quality for healthier hair and skin.